Frequently asked questions

"I'm comparing quotes…......" Do you price match…….?"

These are phrases we hear quite often in the showroom & we know it is possible that our customers have received cheaper quotes from elsewhere – BUT when actually comparing those quotes: the difference is like chalk and cheese…….

The ‘comparable’ quotes are usually from a national installer, who use subcontracted surveyors & installers: so, there are lots of different people involved in the process, right from the start.

  • The person who comes to measure up, may not have direct accountability to the people who install the door so, if you have any issue with the door installation or warranty, you can go round in circles!
  • The composition of the door may be different, the quality of the door furniture, the locks etc. It is vital that you know exactly what you are getting: a cheaper price may mean a lesser quality product!

We have always known & been comfortable with the idea that we may be slightly more expensive (than national installers) - but for good reason!
At Love Your Door we provide an honest & customer focussed service, that is why we ensure you deal with the same people from the time you make your initial enquiry to our excellent aftercare service, should you ever need it.

We have a very small, tight knit team who will assist you through the entire process of selecting & installing your new door.
The fitting is just as crucial: we do not install nationwide & therefore do not subcontract the fitting to third parties. We have our own brilliant, speedy fitters, who do an excellent job every time!

So, in conclusion when comparing those quotes, firstly ensure that it is a like-for-like comparison of the actual product, ask about the installation team, then compare the customer service AND the aftercare policy....

Then we will look forward to hearing from you

Frequently asked questions

What are composite doors made from?

Take a look at our brochure to see how our brands vary in composition.

Compare Our Ranges Brochure

Our brands vary in styles, composition, the thickness of the door itself and various security features.

You can compare our brands here:
Compare Our Brands Brochure

No, we don’t need the measurements for a no obligation quotation.

All quotations are subject to survey, so if you decide to proceed, we will agree a convenient time to carry out a survey and take those measurements.

All of the finer points like this will be discussed at survey and your options will be explained to you.

There are so many combinations of styles, colours and furniture, that our brochures, door designers and showroom doors cannot represent all those differences. 

The placement of door furniture may vary for example, due to limitations with the door designer.

But we will discuss and explain everything when we see you.

All our composite doors are made-to-measure, so generally lead times are usually between 5-6 weeks.

However, we will let you know at the time of order.

Unfortunately, we do not offer a supply only service and it is not something we would recommend.

When fitting a door yourself or by using a freelance fitter, it can cause issues with the guarantee if a problem should arise with the installation

Once you are happy with your order, we will send you a copy of your order along with a 25% deposit invoice.

You can pay this via a direct link using a credit or debit card.

Following the installation of your new door, we will send you an invoice for the remaining balance.

We kindly ask that our preferred method of payment for the balance is made via BACs transfer.

Yes, we do, along with any packaging and rubbish from the new door.

Yes, this will be sent via email along with your balance invoice after installation.

Yes, although the way we do this varies depending on the brand of door.

Just ask us at the time of order if you will require additional keys.

We would prefer you to allow a full day for fitting.

However, it may be quicker than that, our fitters are usually finished by mid-afternoon

Yes and No……

Alarms:  if your existing alarm is face-fixed and you can disable it, then we can re-attach it to the new door. However, we can take no responsibility for the function of it in the future though.

If your current alarm sensors are recessed into the current frame, then these will need to be changed for ‘face fix’ sensors. In this situation we would usually leave the wire loose after installation, to allow retrofit of face fix sensors by your own alarm engineer.

Doorbells: Face fix is not problem, but again, we can take no responsibility for the operation of it afterwards, as wires may be brittle or have a loose connection.

Unfortunately, we are not able to set up new doorbell systems like the ‘Ring’ or ‘Nest’ video doorbell systems.

The door frame and door itself can be cleaned using a soft sponge and warm soapy water.

It is important to regularly wipe over handles, knockers & letterplates as oily residue from daily handling can cause a build-up which, in turn, can tarnish the finish.

Lever Handle

This is the most common choice for both traditional & contemporary doors.

A lever handle is fitted to both sides of the door to open, close & lock the door.

You simply lift the handle up to throw all the multipoint locks into the frame and turn the key to lock the door.
To unlock: you just turn the key & push the handle down to open the door.
Pros – Easy grip and you are in control of locking the door. You won’t get locked out (unless you lose your key).

Cons – If you forget to turn the key, the door is not locked & someone can just the push lever down and walk in.

Lever Handle - Split Spindle

This is visually the same as the classic lever handle with a lever inside & out, the difference is that the outside handle does not retract the latch. A key is always required to open the door.

Pros – If you close the door from the inside it locks on the latch, so no one can follow you in, or if you forget to lift handle and turn the key on your way out, it is locked on the latch.

Cons – If the door slams shut behind you (& you don’t have your keys), then you are locked out.

Bar Handle/Pull Knobs/Finger Pulls

The locks for the contemporary bar handles work differently & can take some getting used to.

Wind-up Lock

The door latches shut, and you then turn the key from the outside (or the thumbturn inside), to engage the multi-point hooks.

You are still required to wind the lock fully to engage all the hooks and deadbolt.

Pros – No handle to lift, simply pull the door to close & it is locked by its’ latch.

Cons – If it slams shut behind you (& you don’t have your keys) you are locked out. If your grip isn’t so good, turning the key (or the thumbturn inside) to lock the door can be a bit fiddly.

Slam Lock

The door closes and not only does the latch engage, but the hooks spring into the frame as well.

Pros – No handle to lift, simply pull the door to close & it is locked in 3 points automatically. A simple further turn of the key (or internal thumbturn) engages the final dead bolt.

Cons – If it slams shut behind you (& you don’t have your keys) you are locked out. If your grip isn’t so good, turning the key (or the thumbturn inside) to lock the door can be a bit fiddly.